Customer Terms of Service

1. The KURYEP platform service

KURYEP operates a two-sided logistics technology platform connecting consumers and commercial businesses with independent, background-checked courier contractors. KURYEP provides real-time route optimization, automated dispatch matchmaking, geofenced proof-of-delivery tracking, and secure escrow payment coordination. Couriers operate as independent contractors and not as employees or joint venturers of KURYEP.

2. Order accuracy, vehicle tiers and multi-stop deliveries

• Cargo Declaration: Senders must accurately declare package size (Envelope, Small Box, Medium Parcel, Large Cargo) and weight to ensure appropriate vehicle dispatch (Motorcycle, Sedan, SUV, or Cargo Van). Couriers reserve the right to decline packages exceeding selected vehicle specifications.

• Multi-Stop Routes: Senders may configure complex multi-stop delivery routes with intermediate pickup or drop-off stops. Each additional stop incurs a transparent $5.00 stop fee that directly compensates the fulfilling courier partner. Every stop requires independent photo verification.

• Scheduled Delivery Windows: Senders may schedule delivery pickups up to 7 days in advance. Scheduled windows reserve courier capacity and dispatch alerts across our regional fleet radar.

3. Mandatory 4-digit recipient security PIN

To eliminate parcel theft, misplacement, and fraudulent chargeback disputes, KURYEP generates an automated, unique 4-digit Recipient Security PIN upon checkout confirmation. Senders are responsible for providing this PIN to the designated recipient. Independent couriers are contractually prohibited from completing a handoff or marking an order delivered without successfully validating this PIN inside the Driver app, except where the sender explicitly selects unattended doorstep drop-off.

4. Pricing, fare calculation and 100% courier tipping

• Upfront Transparent Pricing: Delivery fares are computed dynamically based on point-to-point road mileage, vehicle capacity tier, number of intermediate stops, and current regional dispatch surge. The displayed quote represents the guaranteed price.

• 100% Courier Tips: Optional tips submitted at checkout or post-delivery are transferred 100% to the fulfilling courier partner. KURYEP takes zero commission or processing fees on driver tips.

• Payment Security: Payment cards are authorized and settled securely through Stripe (PCI-DSS Level 1 certified). KURYEP never stores raw card credentials.

5. Cancellation, dispatch compensation and refunds

• Free Cancellation: Senders may cancel an order free of charge at any time before a courier accepts the dispatch offer.

• $5.00 Driver Dispatch Fee: Once an independent courier accepts the delivery offer and is actively en route to the pickup location, a cancellation by the sender incurs a $5.00 dispatch compensation fee to reimburse the courier's travel time and fuel.

• Automatic 100% Refunds: If severe weather, fleet unavailability, or operational disruption prevents order fulfillment, a 100% refund is automatically returned to the customer's original payment method.

6. Strict cargo restrictions and packaging standards

To protect courier partners, recipients, and the public, the following items are STRICTLY BANNED from KURYEP transport:

• Human Passengers & Live Animals: Absolutely no ridesharing, human transportation, pets, livestock, or animal biological specimens.

• Firearms, Weapons & Explosives: Handguns, rifles, ammunition, firearm parts, combat knives, fireworks, flares, and gunpowder.

• Controlled Substances: Illicit narcotics, prescription medications without licensed chain-of-custody, medical or recreational cannabis, Delta-8/9 THC, and synthetic psychoactive drugs.

• Alcohol, Tobacco & Vaping: Beer, wine, liquor, cigarettes, cigars, vape pens, and oral nicotine pouches (e.g. ZYN).

• Cash, Bullion & Securities: Physical currency notes, coins, gold/silver bullion, endorsed cashier's checks, and retail gift cards.

• Perishables & Hazardous Materials: Raw meats, seafood, unpasteurized milk, combustible fuels, toxic pesticides, and biohazardous medical waste.

• Mandatory Enclosure: Every package must be completely boxed or sealed in sturdy tamper-evident envelopes. Open bags or loose items are subject to immediate refusal at pickup with a $5.00 driver dispatch fee billed to the sender.

7. $250.00 valuation ceiling and $50.00 platform liability cap

• Valuation Ceiling: Senders shall not tender any package with an aggregate replacement value exceeding $250.00 USD. KURYEP is designed for everyday local courier logistics and does not transport high-value freight or original identity documents (passports, titles, original deeds).

• $50.00 Maximum Aggregate Liability Cap: In consideration of our low on-demand dispatch rates, KURYEP LLC's maximum total liability for any claim arising from loss, damage, theft, non-delivery, or delay—whether sounding in contract, tort, bailment, or negligence—is strictly capped at $50.00 USD per delivery.

• Consequential & Sentimental Damages Excluded: Under no legal theory shall KURYEP be liable for indirect, incidental, punitive, or consequential damages, lost profits, sentimental value, or replacement costs exceeding $50.00.

8. Account security and direct in-app deletion

Customers must maintain the confidentiality of account credentials. You can permanently delete your account at any time directly in Customer App Settings → Delete Account. Account deletion permanently wipes personal profile records, stored addresses, order transcripts, and payment tokens. Minimal transaction records are retained for statutory accounting purposes under 7-year IRS tax requirements.