Account & Data Subject Requests

1. Your statutory privacy rights

• Right to Know & Portability: You have the right to request a complete, structured, machine-readable export of all personal data collected about you.

• Right to Correct: You have the right to rectify inaccurate, out-of-date, or incomplete profile, vehicle, or contact details.

• Right to Permanent Deletion: You have the right to request the complete, irreversible erasure of your account and personal records.

• Right to Opt-Out: Because KURYEP never sells or shares your personal data with third-party advertisers or data brokers, no opt-out is necessary; your data is never monetized.

• Non-Discrimination: We will never deny services, assess penalties, or adjust delivery pricing because you exercise statutory privacy rights.

2. How to request a data export archive

You can request a comprehensive portable data archive containing your account profile, delivery history, payment transaction receipts, and customer service transcripts. To request your archive:

• Email [email protected] from your verified account email with the subject line "Data Subject Access Request".

• Or submit an in-app ticket via Customer/Courier App Support → Privacy & Data Rights.

Our security team verifies your identity and delivers your encrypted JSON/CSV archive within 30 days free of charge.

3. How to correct and update personal details

You can manage and correct profile details directly in our native mobile apps without submitting a formal support request:

• Customers: Navigate to App Profile → Personal Details to update your full name, phone number, email address, and saved delivery favorites.

• Couriers: Navigate to Driver App Profile → Vehicle / Documents / Bank Payouts to update vehicle registration, auto insurance, and direct deposit checking/savings bank account details.

4. Complete in-app account deletion workflow

We provide immediate, fully automated, self-service account deletion directly inside our iOS and Android mobile apps and web platforms:

• Customer Account Deletion: Open Customer App → Settings → Scroll down to "Delete Account" → Confirm deletion dialog.

• Courier Account Deletion: Open Driver App → Profile → Scroll down below Sign Out to "Delete Account" (or Settings → Account & Legal → "Delete Account") → Confirm native iOS dialog.

• Pre-Deletion Checks: To protect all platform participants, deletion requires that all active deliveries are completed or cancelled, pending courier cash-outs are settled, and any owned business organizations are closed.

5. What is erased immediately vs. statutory retention

• Immediately & Permanently Wiped: Upon account deletion confirmation, our database engines immediately erase your login credentials, passwords, saved pickup/drop-off addresses, GPS telemetry logs, uploaded photo identification files, push notification tokens, and live support chat history.

• Mandatory 7-Year Accounting Ledger Hold: Under federal Internal Revenue Service (IRS) regulations, state tax laws, and commercial accounting standards, closed transaction financial ledgers (order dates, gross amounts, courier payout records, 1099-NEC documentation) must be retained for 7 years measured from the close of the tax year. These records are isolated, encrypted, restricted exclusively to authorized financial controllers, and purged automatically when the statutory period expires.

6. Submitting formal privacy inquiries and disputes

If you have questions about our data handling, wish to submit a formal privacy dispute, or require special assistance exercising your privacy rights, please contact our Data Protection Office at [email protected] or send written correspondence to: KURYEP LLC, Attn: Legal & Privacy Compliance, 8903 Glades Rd, Ste A8 #2266, Boca Raton, FL 33434.